I have contacted you recently regarding site access from different computers. You responded that I should be able to access my account from any computer as long as I have my user name and password. I am using my other computer now and I am unable to access my account, what is my actions?
Dear "E-Malt Customer"!
We have verified access to our site using Your username and password and using a few browsers:
I) "Microsoft Internet Explorer 6.x"
II) "Opera 9.x"
III) "Mozila Firefox 2.x".
Pages and publications are accessible for you from our computers.
The problem could be connected to your browser's :
a) security settings,
b) privacy settings,
c) cached pages to your browser's
d) your Internet provider's policy
Our site authentication method require to save cookies by your browser.
Allow cookies to be saved by browsers settings, please load the page with images-explantions: https://www.e-malt.com/Allow_cookies.htm
An eventuality error can be in wrong cached/indexed page or cookies key from our site, please remove old files and cookies from browser's temporary directory.
MS Interner Explorer: Remove temporary file, load the explanation
Opera: Remove temporary file, load the explanation
Mozila Firefox: Remove cookies, load the explanation
If your company use a firewall or a proxy server please ask local administrator to be sure that pages from our site is accessible with our site cookies through firewall or proxy server.